Why do service prices vary?
prices are based on experience and seniority. as a result
of their achievements, our professionals work at three
levels: junior, senior and master. While prices may vary
accordingly, every Vero Salon specialist is constantly
improving through ongoing education. Whatever level
you seek, you’ll enjoy superior service with a touch to
make your day.
What if I am late for an appointment?
if you are late for your scheduled appointment, we will
try to accommodate you, but please understand that
your appointment may need to be rescheduled.
How far in advance should I call to schedule
an appointment for a full day at the spa?
We recommend that you schedule full day of spa appointments
four weeks in advance to be sure to get the
day you need.
My favorite service providers are always
busy. How can I be sure they are available
when it is convenient for me?
Many of our most popular service providers are industry
leaders and maintain a steady clientele. To guarantee
an appointment, simply schedule it well in advance,
even if that means scheduling it before leaving the salon.
This guarantees availability with your service provider
at the date and time that is most convenient
Should I wash my hair before coloring it or
getting an updo?
No. Washing hair strips away it’s natural oils. When
adding color or creating an updo, the natural oils in the
hair give it better holding properties and make it easier
to work with.
What do i do if i wash my hair at home and
my color washes out?
We do not guarantee color services performed by our
technicians without the use of suggested aveda or
Goldwell products at home.
Why should i arrive 15 to 20 minutes early
for my appointment?
By arriving early to your appointment you will be able to
take full advantage of your spa experience. If you are
getting any hair services, while at the sink you can enjoy
a complimentary mini facial and hand massage. If you
are having a facial or massage you can come in and
relax in our tranquility room before your service.
How much should i tip?
Tipping for service at a salon is typically handled as you
would tipping for service in a restaurant. Generally 15-
20% of the total service is appropriate, depending upon
how you feel the quality of service was.
What do i do if i mistakingly bounce a
We understand that these things can happen. If this
does occur a $30.00 fee will be charged to you.
What is your cancellation policy?
We respectfully ask our guests for a 24 hour notice prior
to cancellation. Please take into consideration that we
cannot re-book that time without ample notification.
Scheduled services requiring 2 or more hours will be
charged 50% of the cost of the appointment. No shows
will unfortunately be charged the full amount.